Refund policy
Last updated: 29 September 2026
30-day money-back guarantee
If Fauneto ear muffs aren't right for your dog, you can return them within 30 days of delivery for a full refund of the price you paid. You don't need to give us a reason. This guarantee applies to every order, wherever you live.
How to return an item
- Email us at contact@fauneto.com within 30 days of delivery with your order number and the item(s) you want to return.
- We will reply within 1–2 working days with the return address and instructions.
- Send the item(s) back within 14 days of telling us. We recommend a tracked service. Please keep your proof of postage.
Please contact us before sending anything back. Returns are handled by our returns centre in Beijing, China, and parcels sent to any other address, including our business address, cannot be processed.
Return postage
If you return an item because you changed your mind, you pay the cost of sending it back. As returns go to China, international postage rates apply. If the item is faulty, damaged or not what you ordered, you pay nothing (see below).
Condition of returned items
You can try the ear muffs on your dog to check the fit and comfort, just as you would in a shop. Please send them back with everything that came in the parcel. If an item has been used more than needed to check it, or comes back damaged, we may reduce the refund to reflect the loss in value.
Refunds
We will refund you within 14 days of receiving the item(s) back, or of receiving your proof of postage if that comes first. Refunds go to your original payment method, with no fees. Your bank may take a few extra days to show the refund.
Wrong size? Free size exchange
If the size doesn't fit your dog, email us within 30 days of delivery with your order number and the size you need. We will send you the new size free of charge, and you don't need to send the first one back. We offer one free size exchange per item, subject to availability. If the size you need is not available, you can return the item for a refund under our 30-day guarantee.
Faulty, damaged or incorrect items
If your order arrives faulty or damaged, or is not what you ordered, email us at contact@fauneto.com with your order number and a photo. We will send a replacement or give you a full refund, whichever you prefer, at no cost to you. You won't need to send the item back unless we ask, and if we do, we will cover the postage.
Your legal rights
Our 30-day guarantee is in addition to your legal rights and does not affect them.
- United Kingdom: you can cancel your order within 14 days of receiving it under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and you have rights for faulty goods under the Consumer Rights Act 2015.
- Spain and the European Union: you have a 14-day right of withdrawal from the day you receive your order, and a legal guarantee for goods that are faulty or not as described.
- Other countries: you keep any rights your local consumer law gives you.
Cancellation form
To cancel, you only need to tell us clearly, for example by email. You can also use this form, but you don't have to:
To: Fauneto, Seville, Spain, contact@fauneto.com
I hereby give notice that I cancel my contract for the sale of the following goods: [items]
Ordered on [date] / received on [date]
Name: [your name]
Address: [your address]
Date: [date]
Contact
Questions about a return or exchange? Email contact@fauneto.com and we'll be happy to help.